More matter with less art
“There’s a huge amount of vodka that’s sold for drinking at home,” Lieskovsky says. “But no one knew where it was really going”—apart from down someone’s throat eventually, and on a bad night perhaps back up again. Was it treated as a sacred fluid, not to be polluted or adulterated except by an expert mixologist? Some Absolut advertising and iconography suggested exactly this, assuming understandably that buyers of a “premium” vodka would want laboratory precision for their cocktails. Another possibility was that the drinkers might not care much about the purity of the product, and that bringing it to a party merely lubricated social interaction. “We wanted to know what they are seeking,” Lieskovsky says. “Do they want the ‘perfect’ cocktail party? Is it all about how they present themselves to their friends, for status? Is it collaboration, friendship, fun?”
Over the course of the company’s research, the rituals gradually emerged. “One after another, you see the same thing,” Lieskovsky told me. “Someone comes with a bottle. She gives it to the host, then the host puts it in the freezer and listens to the story of where the bottle came from, and why it’s important.” And then, when the bottle is served, it goes right out onto the table with all the other booze, the premium spirits and the bottom-shelf hooch mixed together, in a vision of alcoholic egalitarianism that would make a pro bartender or a cocktail snob cringe.
What mattered most, to the partygoers and their hosts, were the narratives that accompanied the drinks. […]
The corporate anthropology that ReD and a few others are pioneering is the most intense form of market research yet devised, a set of techniques that make surveys and dinnertime robo-calls (“This will take only 10 minutes of your time”) seem superficial by comparison. ReD is one of just a handful of consultancies that treat everyday life—and everyday consumerism—as a subject worthy of the scrutiny normally reserved for academic social science.
{ The Atlantic | Continue reading | Thanks Tim }
