Oh I’m so, so sorry
Not only do insincere apologies fail to make amends, they can also cause damage by making us feel angry and distrustful towards those who are trying to trick us into forgiving them.
Even sincere apologies are just the start of the repair process. Although we expect the words “I’m sorry” to do the trick, they don’t do nearly as much as we expect.
photo { Richard Misrach }
